CANCELLATION POLICY

At Stress-Free with Kay, we understand that life happens—unexpected delays, illness, or last-minute obligations can interfere with scheduled appointments. However, to be fair to all clients and to respect our therapists’ time, we kindly ask for advance notice when canceling or rescheduling.

Notice Requirements:

60-minute appointments: At least 24 hours’ notice

90-minute appointments: At least 48 hours’ notice

120-minute appointments: At least 72 hours’ notice

Chronic Injury treatments, and Energetic Bodywork sessions: At least 48 hours’ notice

This allows us to offer the time slot to another client in need of care.

Late Cancellations & No-Shows:

If you cancel with less than the required notice and we cannot fill your appointment, you will be charged the full session fee.

If you forget your appointment entirely, you will be charged in full.

In cases of illness (cold, flu, COVID-19 symptoms), same-day cancellations may be accepted, but this policy should not be misused.

Payment Policy:

Late cancellation or missed appointment fees will be deducted from an existing gift certificate balance when applicable. Otherwise, the fee must be paid before your next appointment.

Out of respect for your therapist and other clients, please plan accordingly and arrive on time. Thank you for your understanding and cooperation!